Refund policy
We want you to love what you buy from us. If something isn't right, here's exactly how we'll handle it.
You have 30 days from the day your order arrives to request a return.
Fragrance and perfume
Because fragrance is a personal care product, we can only accept returns on bottles that are unopened, unused, and with the original seal and cellophane intact, within 30 days of delivery.
Once a bottle has been opened or sprayed, we're unable to take it back — this is standard across the fragrance industry and it's how we guarantee that every bottle we sell is genuine and untouched.
If you're unsure about a scent, please don't guess. Visit any of our stores for a complimentary consultation, or message us on WhatsApp and we'll help you choose. We would far rather spend ten minutes helping you find the right bottle than have you spend ₦300,000 on the wrong one.
You can always contact us for any return question at info@seindesignature.com.
Damaged, faulty or wrong items
This is different, and we'll always make it right.
If your order arrives damaged, defective, or isn't what you ordered, contact us within 48 hours of delivery at info@seindesignature.com or on WhatsApp, with a photo of the item and the packaging. We'll arrange a replacement or a full refund, including delivery costs. No seal requirement, no restocking fee, no argument.
Exceptions / non-returnable items
Returning an item
- Email info@seindesignature.com or message us on WhatsApp with your order number and the reason for return
- We'll confirm whether the item is eligible and send you return instructions
- Send the item back, or bring it to any Seinde Signature store
You can return to any of our stores. Bring the item in its original packaging with your order confirmation, and one of our team will process it for you on the spot.
Please request a return before sending anything back. Items that arrive without an approved return can't be accepted or refunded.
Items we can't accept back
- Opened or used fragrance, and any other personal care product
- Custom, personalised or special-order items
- Gift cards
- Perishable goods, hazardous materials, flammable liquids or gases
If you're unsure whether your item qualifies, just ask before you buy — we'd rather tell you upfront.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
Once we've received and inspected your return, we'll let you know whether it's been approved. Approved refunds go back to your original payment method within 10 business days.
Bear in mind your bank or card issuer may take a few days more to post it. If 15 business days have passed since we approved your refund and you still haven't seen it, contact us at info@seindesignature.com and we'll chase it with you.